Refund policy

⭐ Returns & Exchanges Policy 

We strive to accurately describe all products to the best of our ability. Due to the nature of collectible items, all sales are final. This policy helps ensure fairness and protects the integrity of the collectibles purchased by all customers.

  • No returns, exchanges, or cancellations are accepted once an order is placed.

  • Please review product descriptions and photos carefully before completing your purchase.

  • please message with any questions you may have.

⭐ In-Store & Online Inventory Disclaimer 

Please note that the products listed on our website are also sold at our physical retail location:

263 Queen Street East, Unit 15
Brampton, Ontario, Canada

We actively update our online inventory; however, because items may sell in-store before they are removed from the website, availability shown online is not guaranteed for in-store pickup.

If You Plan to Pick Up In-Store

  • We recommend calling ahead to confirm availability before visiting.

  • An item appearing on the website does not guarantee it is currently in stock at the store.

  • Some products may be stored at our warehouse and not immediately available in-store.

If You Place an Online Order (Shipping or Pickup)

  • Once an order is received, we verify stock availability.

  • If an item has sold in-store before your order was processed, a refund will be issued for that item.

  • For pickup orders, we will notify you as soon as your order is ready to be collected in-store.

This process ensures accuracy, avoids disappointment, and helps us serve customers efficiently both online and in person.

Preorder & Pickup Policy

Once your preorder item arrives, you will receive a “Ready for Pickup” notification at the email or phone number you provided at checkout.

We kindly ask that all preorder items be picked up within 60 days of the notification date.

  • Items not picked up within 60 days may be returned to shelf inventory and offered for sale to other customers.

  • Preorders that are not picked up within 60 days are considered abandoned, and no refunds or store credit will be issued once the item has been returned to inventory.

  • If you need additional time, please contact us before the 60-day window expires—we’re happy to arrange an extension when possible.

This policy ensures we can manage limited inventory and continue offering products fairly to all customers.